Ciello customer satisfaction is strong— thank you!

Ciello completed its annual customer satisfaction survey among broadband members, where almost 400 customers participated.

The member responses were sent to the American Customer Satisfaction Index (ACSI®), a company that measures customer satisfaction across multiple industries throughout the entire United States. 

For 2026, Ciello received an ACSI score of 87 from their broadband/high-speed internet/fiber members, on a 100-point scale.¹ 

Ciello’s score is higher when compared to 2026 Fiber Internet Service Provider/Non-fiber Internet Service Provider scores reported in the syndicated 2026 ACSI Telecommunications Study and places Ciello 11 points higher than the average Fiber Internet Service Provider score of 76, as well as 16 points higher than the average Non-fiber Internet Service Provider score of 71, per the industry ratings. 

For more information, please visit https://theacsi.org/industries/telecommunications/fiber-internet-servic… and https://theacsi.org/industries/telecommunications/internet-service-prov….

¹ Compared to publicly measured ISPs in the ACSI® survey of customers rating their own ISP. Results based on data provided by Ciello collected between July 14 and July 24, 2026. ACSI did not regulate the survey administration or sample size. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC. For more about the ACSI, visit www.theacsi.org