In June/July 2020 SLV REC worked with GreatBlue Research to conduct a phone/digital survey to assess satisfaction levels of members. The survey addressed the following areas of concern: overall satisfaction with SLV REC, satisfaction with various organizational characteristics, knowledge and sentiment of the current rate structure, importance and perceived benefit of renewable energy and net-metering systems and current and preferred communication methods. Full results of the surveys can be viewed below:
2020 Residential Member Survey Results
In late 2020, 15 of SLV REC’s residential members took part in a stakeholder engagement process by attending three focus groups. The participants were representative of the entire SLVREC service area and included complainants from the Town of Crestone’s 2019 PUC complaint. Facilitated by Charise Swanson of Hometown Connections, all meetings were conducted virtually due to the COVID-19 pandemic.
The first meeting, held in September, educated the participants on the electric industry, as well as rate making. Other discussions involved customer service, communication and rates. Following the meeting, participants were invited to send questions to the facilitator for review and answering by REC staff.
Conversations at the second meeting, held four weeks later, involved the previous questions, along with SLV REC’s responses. Subsequently, participants were once again encouraged to send additional input or clarifying questions for REC’s review. Based on feedback from meeting two, an additional Zoom group was set up for interested participants to learn about the REC’s most recent cost-of-service study.
In the final meeting, held on Nov. 18, 2020, participants were given a draft interim report developed by Charise. The document includes all participant questions, rate input, along with SLV REC’s responses.
In early 2021 similar focus group meetings were held with seven agriculture and commercial members. Their feedback was combined with the draft interim report to develop the final report. See link below:
Cost of Service Study, 2020
REC's Residential Focus Group learns about REC's cost of service study with Larry Feltner of The Prime Group.