SLV REC lobby closed to the public
MONTE VISTA— In order to effectively comply with Governor Jared Polis's Executive Order, SLV REC and Ciello's office will be closed to the public until further notice. As always, members can pay their bills online through SmartHub (www.slvrec.com or www.ciello.com), by phone (877-760-7468), at the drop box outside of REC headquarters (3625 US Hwy 160 W in Monte Vista), by mail (PO Box 3625, Monte Vista, CO 81144), as well as at the following local bank branches: First Southwest Banks, Community Banks and Del Norte Bank.
Customer service can also be reached at 719-852-3538 or 800-332-7634 during normal business hours (Monday-Thursday, 7 a.m. to 5 p.m.) or by email at firstname.lastname@example.org.
SLV REC offering assistance to impacted members
SAN LUIS VALLEY— San Luis Valley Rural Electric Cooperative’s Board of Directors is actively engaged in ensuring that the vital utility services of electricity, Internet and phone continue to all members and customers in these challenging times. Bill assistance has always been provided to help REC members and Ciello customers in need, and now businesses, members and customers impacted by government mandated closures are receiving additional assistance ensuring these vital services continue through this crisis.
As many citizens are being forced to work remotely, Ciello is strengthening its network and working with residents, students, hospitals, schools and other vital businesses to maintain and increase availability.
REC and Ciello will continue to provide regular status updates to keep members and customers informed of our critical services. With questions or concerns, please call 719-852-3538.
See more resources on Ciello.com