SLV REC OFFICE CLOSED to PUBLIC
SAN LUIS VALLEY— San Luis Valley REC has been closely monitoring recent events associated with COVID-19 (Corona Virus) in Colorado. Due to the escalating situation, SLV REC will be closing its office to the public March 18 through April 1 for the safety and health of members, employees and the general public.
Members can pay their bills online through SmartHub (slvrec.smarthub.coop, by phone (877-760-7468), at the drop box outside of REC headquarters (3625 US Hwy 160 W in Monte Vista), by mail (PO Box 3625, Monte Vista, CO 81144), as well as at the following local bank branches: First Southwest Banks, Community Banks and Del Norte Bank.
Members can still reach REC for assistance at 719-852-3538 or 800-332-7634 during normal business hours (Monday-Thursday, 7 a.m. to 5 p.m.) or by email at firstname.lastname@example.org.
REC apologizes for any inconvenience this may cause, but rest assured this will not affect the REC’s ability to deliver electricity or Ciello’s broadband services. Crews will remain on-call, and all regularly scheduled maintenance will continue.
SLV REC OFFERING ASSISTANCE TO IMPACTED MEMBERS
SAN LUIS VALLEY— San Luis Valley Rural Electric Cooperative’s Board of Directors is actively engaged in ensuring that the vital utility services of electricity, Internet and phone continue to all members and customers in these challenging times. Bill assistance has always been provided to help REC members and Ciello customers in need, and now businesses, members and customers impacted by government mandated closures are receiving additional assistance ensuring these vital services continue through this crisis.
As many citizens are being forced to work remotely, Ciello is strengthening its network and working with residents, students, hospitals, schools and other vital businesses to maintain and increase availability.
REC and Ciello will continue to provide regular status updates to keep members and customers informed of our critical services. With questions or concerns, please call 719-852-3538.