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Billing and Payment FAQs

How can I pay my bill?


Visit our pay my bill page for information on paying your bill.


 


What is budget billing?


Budget billing allows you to even out your utility payments over the year. To participate in the budget billing program, you must have service at your current location for at least one year. A billing representative will help you find out more about the program and obtain the paperwork you need to sign up for budget billing.



What is autopay?


Automatic payments make paying your utility bill easy. Each month, the amount you owe will be drafted from your bank account or charged to your credit card on your due date or next business day. Your SLVREC statement will show you how much will be charged to your card or drafted from your account.



How do I avoid disconnection?


If you can't pay your electric bill, call a billing representative at SLVREC right away. Call before you receive a disconnect notice.


For help paying your bill, you can find more information about low income energy assistance programs here.



How do I close my account?


Read information on closing your account here and contact one of our customer service representatives


What are capital credits?


As a cooperative, SLVREC does not operate for a profit. Rates are determined by periodic cost-of-service studies designed to evaluate the cost of doing business for each rate class served. Money collected in excess of actual expenses is retained by the cooperative as a type of operating loan. This loan from members to the cooperative provides a ready cash flow and keeps the cooperative financially stable. Read more about capital credits here.

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